FAQs

Your Escape Frequently Asked Questions
Because even spontaneous fun needs a few details.

When will my box ship?

Boxes will ship out by the 5th of each month, sometimes sooner so you have as much time as possible to 'escape' for that month. For example, if you subscribe by January 20th, your first box will ship in early February.

 

How will I be billed?

You’ll be charged for your first box right away when you subscribe. After that, billing happens on the 20th of each month for the following box.

 

Can I cancel, skip or pause my subscription?

Yep! Life happens - we get it. You can manage your subscription anytime by logging into your account or emailing support@getyourescape.com. Just note: if your payment has already processed, your change will apply to the next month’s box. All requests must be made before the 20th.

 

Can I return my box or get a refund?

Because of the nature of our boxes, anything that’s already been billed is non-refundable and can’t be returned.

 

What if I have damaged items in my box?

We want every escape to arrive in perfect condition! If something’s damaged or missing, email us at support@getyourescape.com within 7 days of delivery and we’ll make it right.

 

Is there a cutoff date in order to get the upcoming box?

Yes! Subscribe by the 20th of the previous month to get the upcoming box.
(Example: Subscribe by January 20 to get the February box.)

 

Can I see what's going to be in my box before I subscribe?

Nope! (And that’s half the fun!) We do drop sneak peeks on our socials (Facebook & Instagram), but the full experience is always a surprise until it lands on your doorstep.

 

What if I don't like what is in my box?

We totally get that not every item will be your personal favorite. While we don’t offer returns or exchanges, the good news is that anything not your style makes the perfect little gift for someone else who could use an escape, too.

 

Do you ship internationally?

Right now, we only ship within the U.S.